Pure France customer and owner reviews

I think you and Purefrance.com should receive some kind of an award for customer service.

I don't believe I have ever encountered a more responsive reservation manager.

Pure France were very professional and helpful.

My husband and I also thought that you and the staff at Pure France were very professional and helpful.

Super efficient.

Always super efficient, which is much appreciated, and unusual these days!

A pleasure dealing with you.

I would like to thank you for your excellent service: it was a pleasure dealing with you.

Brilliant customer service.

Also once again such brilliant customer service from Pure France always helpful and most efficient.

A winning holiday

We had an awesome time. As always a villa booked through Pure France is a winning holiday!

We think you are all amazing!

We have had a great first season, despite COVID-19, and would like to thank you and the team for all your help and support. We think you are all amazing! We're very much looking forward to 2021.

Very pleased and impressed.

Thank you very much for your reply and for arranging the refund so quickly. Again, I have been very pleased and impressed with my experience with Pure France. This is my 5th year of using you and am certain to again in the future. Very best, Ben.

Formidable marketing team.

I think this sets a new record for uninterrupted occupancy and is a testament to what a nice, well located property can do when harnessed to the formidable Pure France marketing team. Thank you all.

Professionalism and efficient service.

This year was the third time we have stayed in 'Pure France' accommodation, and it was, as in past years - wonderful! Maison La Douve was exceptional - and our 'hostess', Mme Mauret was so welcoming and kind. We thoroughly enjoyed our stay and will recommend it highly to all our friends. I would also like to thank the staff of 'Pure France' for their professionalism and prompt, efficient service. Your staff at the point of my initial phone enquiry were so friendly and helpful, email correspondence was always appropriate and timely, information and travel directions were very useful and clear, and follow up with my most recent enquiry was again so prompt, professional and courteous. I really have appreciated the excellent service and accommodation provided by 'Pure France'. With sincere thanks and kind regards, Catherine Williams.

It is always a pleasure to deal with you guys.

It is always a pleasure to deal with you guys; never a problem, I wish all things in life were as easy.

Superb website.

Can I just say what a superb website you have, really clear and informative.

Great holidays and service!

Superb service... many thanks Lucie. When anyone asks for holiday recommendations I always suggest you guys as we've always had great holidays and service!

Your website has the best selection of properties I have come across.

I could spend hours just looking through them.

One choice of holiday company for us.

There was only one choice of holiday company for us when we decided to go back to France again! We've had good service in the past and the descriptions of the houses are pretty accurate so there are no nasty surprises.

Impressive efficiency with 7 day availability.

Thank you for your response this morning, I am continuously impressed by your efficiency and 7 day availability.

Thank you very much

I just wanted to say that the phone call was great and all the email communication from you was part of my decision to book through Pure France thank you very much.

Wide range of quality houses

This is our third time of using Pure France, after years of using many other rental agencies, and we will be definitely using them again, due to the wide range of quality houses, ease of booking, excellent administration and helpfulness.

Excellent villa stay.

Hello to the team at Pure France, Just a quick note to say many thanks for arranging our excellent Villa stay. Hoping to book again with you next year !

Super service.

We have had great clients this year. Thank you for your super service!

Thank you for all the help and organisation.

Just to say thank you for all the help and background organisation. We thought both our holidays booked through you this summer were excellent and will be definitely booking again with Pure France.

Lovely properties.

I'm certain that we will be booking with you again next year another of your lovely properties.

Booking and payment easy.

Holiday was great, booking and payment easy, local management very helpful, it couldn’t have gone any better.

Efficiency, helpfulness, friendliness.

Thank you also very much for your efficiency, helpfulness, friendliness and professionalism. I will certainly use Pure France again in the future and will highly recommend you to my contacts.

Extremely polite and helpful.

Pure France were excellent from start to finish. Booking was easy, and we were Kept fully informed every step of the way. We had contact with several members of staff, who were all extremely polite and helpful - and spoke very good English! We would highly recommend booking through Pure France. They made everything so easy.

So impressed with the service.

We are very much looking forward to our holiday and again have been so impressed with the service we receive from Pure France. This will be our fourth rental with you.

Absolutely excellent service throughout.

We would not hesitate to use Pure France in the future. Absolutely excellent service throughout. Will be recommending to friends and family too. Thank you for all your help.

Very pleased and impressed.

Thank you very much for your reply and for arranging the refund so quickly. Again, I have been very pleased and impressed with my experience with Pure France. This is my 5th year of using you and am certain to again in the future. Very best, Ben

You've exceeded your own efficiency

You've exceeded your own efficiency... So many thanks, Brenda, for your efficiency and being such a joy to 'do business' with.

We will be using you in the future to book more holidays.

We have found booking through Pure France to be a pleasure and no doubt we will be using you in the future to book more holidays.

Speedy reply.

Many thanks for your speedy reply. We will definitely be using your site again. We will be trying a different region so we will be back.

An amazing job!

I just wanted to take this opportunity to say to you and your team what an amazing job you have done in presenting the property so well.

Excellent customer service and a truly wonderful house.

Just a note to say thank you for your excellent customer service. We had a fantastic week and in truly wonderful house, it was amazing. We were very impressed with Pure France, everything was straightforward and efficient from the very first enquiry to the information we received about the house. We will definitely recommend you and we will be booking again next year.

That extra bit further to be helpful...

This just shows why we've been using Pure France for so many years - you always go that extra bit further to be helpful!

Great job.

Dear Dan, Thanks again for your visit, your business advice and for Lee's work, I'm sure he did a good job, great sensitivity, great artist. Look forward to seeing the photos!

Excellent service.

Many thanks to Pure France again for excellent service.

We are blown away by the photos.

Please tell Lee, the Pure France photographer how amazing the photos are.

We will come back to your company!

The villa was very liked by our family. All were delighted. In the future, if we are going to plan our holiday in France, we will come back to your company again!

Another fantastic experience with Pure France

We're fairly certain we want to return next year. I'll be in touch about that in due course, but in the meantime, a gazillion thanks for another fantastic experience with Pure France. We are among your biggest fans.

Exceptionally pleasant and helpful.

Lucie on the phone was exceptionally pleasant and helpful! Thank you.

We will be in contact when next years holiday is being planned.

The standard of accommodation totally lived up to your descriptions and we will certainly use you services again next year as we love France in summer.

Thank you.

We had a great time at Le Chambarru thank you and I'm sure we'll be using your company again in the future!

Pure France is a class act.

Looking forward to a long and fruitful relationship, Pure France is a class act and a pleasure to work with.

Efficient support and will certainly use your services again.

Thank you for your efficient support throughout the reservation we will certainly use your services again and recommend you to others.

Another great holiday.

I just wanted to drop a quick email to say we had another great holiday in our villa booked through PureFrance, our second time using the firm, and we will look to book again using your firm again next year I suspect. The villa was absolutely stunning and located in a quiet location as mentioned in the description (the only noise being crickets, but that was soothing).

You always come up with clients.

Yet again you always come up with clients, thankyou

Easily the best property we have stayed in.

The house is furnished in traditional French style, but not so much that it makes you feel uncomfortable. The stairgate at the top of the curved staircase was such a thoughtful addition, as were many other things to make the house child friendly. Kitchen very well stocked and as a bonus, a drinks fridge as well as the American fridge/freezer! The children’s favourite was the collection of blow-up and beach toys. The pool and garden are superb. A wonderful house for any family. Nice village, shops within walking distance and a very helpful maintenance man!

Pure France recommendation.

We've had several friends use Pure France on our recommendation and all have been extremely happy. It's good to find a website where you know every property will be of a certain standard.

Excellent service.

I just wanted to thank you very much for the excellent service I have received booking my French villa holiday for next summer. After the initial disappointment with Villa Vidal being booked privately, you were then able to suggest similar alternatives and answered all my availability questions promptly and accurately, even managing to quickly source a photo of the pool area for Le Pres du Pont. We are now looking forward to our holiday next summer and will highly recommend Pure France to others looking for a similar holiday.

It's wonderful to be able to book with Pure France again.

Thank you for the confirmation and thanks to you and the team for the fast, late night responses we've had the last couple of weeks. It's wonderful to be able to book with Pure France again.